Contact Us

You’ll receive an email with a tracking code that allows you to track your order anytime on our dedicated tracking page. If you don’t receive your tracking number within 5 days of placing your order, please reach out to us.

Your order will be inspected and shipped within 24–72 hours of receiving payment. Once shipped, you can expect it to arrive at your doorstep within 3–9 business days.

If the product didn’t work for you or you’re not happy with it, you have 365 days to request a refund. Just email us at info@artuvate.co, and we’ll take care of it. More information here.

We work incredibly hard to get your parcel to you quickly, but because we ship with third-party carriers, once it’s with the courier, it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, has been returned to the sender, or is missing, please send an email. To help us provide the fastest possible response, please include your order number and the name you used to place the order.

All queries will be responded to within 24 hours. However, you will likely receive a response much faster on weekdays.

Every purchase is backed by our 100% Risk-Free, 365-Day Money-Back Guarantee.

We’re so confident in the effectiveness of our products when it comes to relieving pain that your purchase is guaranteed for a full 365 days.

Use your product daily, and if you don’t experience noticeable relief, simply email our friendly customer service team within 365 days of the delivery date, and we’ll issue you a refund (more info here).

Please note: Return shipping costs are the responsibility of the customer. The item must be returned to be eligible for a refund.

Once you request to apply this policy, you will not be able to repurchase the same product from our online store.

Sometimes couriers mark deliveries early or leave packages in hidden locations. Please double-check around your property and with neighbors. If you still can’t locate your package after 48 hours, contact us so we can investigate further.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

If your item is defective or not working as intended, please contact us with details and, if possible, a short video showing the issue. We will arrange a free replacement or a refund if the problem is confirmed.